Privacy Policy for ITLPress
Last Updated: 9/29/23
1. Introduction
Welcome to ITLPress (“we,” “us,” or “our”). At ITLPress, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website and related services.
By accessing or using ITLPress, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use our website.
2. Information We Collect
2.1. Information You Provide: We may collect personal information that you voluntarily provide when you:
- Register for an account
- Contact us via email or our contact forms
- Subscribe to our newsletter
- Make a purchase
- Participate in surveys or promotions
The information may include your name, email address, mailing address, phone number, and payment information, depending on the nature of your interaction with us.
2.2. Automatically Collected Information: We may automatically collect certain information about your device and usage of our website, including:
- Your IP address
- Browser type and version
- Operating system
- Referring URL
- Pages you visit
- Time and date of access
We collect this information using cookies and similar tracking technologies. You can manage your cookie preferences through your browser settings.
3. How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
- Providing and personalizing our services
- Processing transactions and orders
- Sending newsletters and promotional materials
- Improving our website and user experience
- Conducting research and analysis
- Responding to your inquiries and support requests
- Complying with legal obligations
4. Sharing Your Information
We may share your personal information with third parties under the following circumstances:
- With service providers who assist us in running our website and services.
- With law enforcement or regulatory authorities when required by law or in response to legal requests.
- In connection with the sale, merger, or acquisition of all or part of our business, as permitted by applicable laws.
5. Your Choices and Rights
You have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise these rights or manage your communication preferences, please contact us at contact@inthelightpress.com.
6. Security
We employ reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system is entirely secure, so we cannot guarantee absolute security.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Privacy Policy on our website and updating the “Last Updated” date.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at contact@inthelightpress.com.
Return Policy for ITLPress
Last Updated: 9/29/23
Return Policy
We strive to ensure your satisfaction with every purchase from In The Light Press. However, if for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as smooth as possible. Please review the following guidelines:
1. Eligibility for Returns:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Returns must be initiated within 30 days of the original purchase date.
2. Non-Returnable Items:
- Certain items such as personalized items, downloadable software, and perishable goods are not eligible for return unless they are defective or damaged upon receipt.
3. Return Process:
- To initiate a return, please contact our customer service team at contact@itlpress.com.
- Once your return request is approved, we will provide you with a return shipping label and instructions on how to proceed.
- Please ensure that the item is securely packaged to prevent damage during transit.
4. Refund or Exchange:
- Upon receipt and inspection of the returned item, we will issue a refund to the original payment method or provide an exchange based on your preference.
- Shipping and handling fees are non-refundable unless the return is due to our error or the item is defective.
5. Restocking Fee:
- A restocking fee may apply for certain returns, especially for large or specialized items. This fee will be deducted from the refund amount.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement or issue a refund without any additional cost to you.
7. Exceptions:
- We reserve the right to refuse returns or exchanges that do not meet the outlined criteria or if the return is initiated beyond the specified timeframe.
8. Customer Responsibility:
- Customers are responsible for ensuring the accuracy of their order details, including shipping address and product specifications, to avoid any delays or issues with returns.
9. Final Sale Items:
- Items marked as “Final Sale” are not eligible for return or exchange unless they are defective or damaged upon receipt.
10. Contact Us:
- If you have any questions or concerns regarding our return policy, please feel free to contact our customer service team for assistance.
By making a purchase with In The Light Press, you agree to adhere to the terms and conditions outlined in this return policy. We appreciate your business and aim to provide you with a positive shopping experience. Thank you for choosing us!
In The Light Press